Frequently asked questions

No, and that saves you money. Meta bills you directly for WhatsApp conversation charges, on the card you add in Meta Business Manager. We add 0% markup on top of Meta's rates. Your Swift Campaigns plan covers the platform only.

Yes. Once your number is connected to the WhatsApp Business API, all incoming customer messages arrive in your Swift Campaigns shared inbox, where your whole team can reply. The number can no longer be used in the regular WhatsApp or WhatsApp Business app.

We use the official WhatsApp Cloud API from Meta, so your account is fully compliant. Meta can still limit any number that sends spam or gets many blocks and reports, on any provider. Message people who opted in, use approved templates, and make it easy to opt out, and your number stays in good standing.

Plans start at ₹799 per month (Growth), with Plus at ₹1,499 and Business at ₹2,999 for unlimited users and contacts. Pay yearly and save 20%. Prices exclude GST. See the pricing page for everything included.

No. Many providers add a margin on every WhatsApp message. We add 0%. Meta charges you directly at their official rates, so what you see on your Meta invoice is exactly what you pay.

Meta charges per message based on its category: marketing, utility or authentication. Replies to a customer within 24 hours of their last message are free. Rates vary by country and change from time to time, so check Meta's official WhatsApp pricing page for current rates.

Yes. Every new account gets a 7-day free trial with no credit card needed, so you can connect your number and send real campaigns before you pay anything.

Yes. Every plan can be paid monthly, with no quarterly or yearly lock-in: if you don't renew, you aren't charged again. Pay yearly instead and save 20%. You can switch plans anytime from your billing page, and unused time on your current plan is credited.

Click Connect Whatsapp account in your dashboard and follow Meta's Embedded Signup. It takes a few minutes. You need a Facebook account, a business, and a phone number that is not active on the WhatsApp or WhatsApp Business app (delete it from the app first if it is).

Yes. Meta lets you move a WhatsApp Business API number between providers without changing the number. Contact us and we will guide you through the switch.

Yes. Everyone on your team logs in with their own account and works from one shared inbox, so customers always see a single business number. Growth includes 3 users, Plus 10, and Business unlimited.

Yes, on every plan. Schedule broadcast campaigns for any date and time, and set up automated replies for keywords and common questions so customers get instant answers, even after hours.

Yes. Use our REST API to send messages and manage contacts from your own website, app or CRM. See the API documentation.