Campaigns with approved templates, a shared inbox, flows, read receipts and typing. Several numbers per business.
Meet customers where they already are
Start with WhatsApp. Add Instagram, Messenger, email and SMS as they launch. One inbox, one profile per customer, one set of automations.
Direct messages, story replies and mentions, and turning comments into DMs.
Messenger
Coming soonChats from your Facebook Page, with quick replies and the same automations.
Send from your own domain and get replies as conversations next to WhatsApp.
SMS
Coming soonText messages through Telnyx, for people not on WhatsApp and as a fallback.
Each customer on their channel
Mark a preferred channel for each person. Campaigns and replies go there first, and fall back to WhatsApp when needed.
- 1Myra prefers Instagram → message goes to her DMs
- 2Instagram unavailable → falls back to WhatsApp
- 3Not on WhatsApp → SMS, once connected
