How to set up automatic replies

Answer common questions like opening hours or returns automatically.

Automation3 steps·2 min read

1
Create a basic reply
Go to Automation → Basic Replies and click Create.
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2
Set the trigger
Give it a name and the trigger words, separated by commas (for example return, refund, exchange). Choose whether the message must contain the words or match them exactly.
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3
Write the answer
Type the reply. Use Add Variable to include the customer's name. Click Save; it works straight away.

Create a basic reply